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RCBC encourages consumers to take active actions towards account security

Wednesday, October 3, 2018


The account safety and security of every banking consumer will always be the priority of any financial institution. Nowadays, many banks are improving their systems and taking active measures to prevent threats of loss, breach, or fraud to their clients’ bank account.

One of the largest commercial banks in the country, RCBC has long been recognized to be a trusted banking partner of many Filipinos. As it continues to put its customers first, it takes action to educate everyone about how they can help safeguard their accounts.

As a Bank customer, here are some simple practices you can follow to keep the integrity of your account:

Inform your bank about changes in your personal information
Just like how you should change your bank PIN to avoid fraudulent activities, personal details such as contact numbers, email addresses, and home addresses must also be updated as it helps the bank in making sure that information is securely delivered only to you.

Be aware of who you are speaking to
Do not disclose any sensitive information to just anyone. Nowadays, scammers are going as far as posing like a regular employee from your certified bank. They might ask you to give card details in exchange of interesting promos and prizes. Know that RCBC will never ask for your password, PIN or security code on the phone or online. 

Regularly review transaction history
Know your finances and always keep yourself up-to-date about the current balance of your account. RCBC offers hassle-free online viewing of your statement of account, or eStatements, when you visit www.rcbconlinebanking.com and enroll your account. You may still opt to have a printed copy delivered to your mail address or picked up at your branch of account subject to corresponding monthly fees.
Keep records of your banking activities
All your transactions are recorded in your monthly Statement of Account. Make sure you regularly review this to ensure that transactions reflected there are actually your own. For transactions done over the bank counter, it helps to secure a machine validated slip of your exchange with the bank before leaving the branch premises.

If you have a passbook, do not forget to bring it with you and have it updated to help manage your finances. You must also take the transaction receipts every time you go to the ATM to keep track of your daily cash withdrawals. For online transactions, make it a habit to check the confirmation emails that you will receive.

Along with these useful tips, RCBC wants to assure its banking clients that they are using advanced security technology and are putting quality systems and processes in place to help defend accounts from online and offline threats by issuing a One-Time-Password (OTP) sent to the client’s mobile number for online transactions.

The bank continues to empower Filipinos with innovative financial products and services that safeguard the trust that consumers have placed upon them.
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